·Manage the Rooms Coordinator and ensure the day-to-day functioning of the Rooms Office, taking into account the overall situation of the hotel and accomplishing the work in accordance with Accor Group standards.
管理客房协调员并保证客房办公室日常事务正常运转,注意从酒店的全局出发,按照雅高集团标准完成工作。
· Responsible
for communication within housekeeping and other departments regarding guest
requests and hotel talent. Renders secretarial and clerical services for
housekeeping.
负责本部门内的沟通,将客人的要求反映给其他相关部门,做好本部门的翻译及文秘工作。
·Contact
suppliers and outside contract service. Prepares requisitions for all office
supplies.
就有关售后服务的问题,与供货商联系。
·Bring any
complaints (talent/guest) calls to Exec. Housekeeper’s attention.
收集客人和人才的抱怨,并反映给行政管家。
·Handles
telephone incoming/outgoing calls.
负责接打电话。
·Handles human
relation duties for talents.
处理人才人事关系。
·Sees that talent’s
complaints and needs are passed on to the Supervisor.
了解人才抱怨和需求,并反映给主管。
·To assist
directly with the Executive Housekeeper's responsibilities.
直接协助行政管家的工作。
·Takes down
and transcribes minutes of meetings and dictation from the Executive
Housekeeper.
写下会议的笔录和行政管家的口授。
·Type’s
correspondence, memorandums, circulars, reports.
打出各种信件、备忘录和报告。
·Opens /
dispatches mail relative to the division.
处理本部门的相关信件。
·Receives and
records reports from housekeeping sections regarding missing, defective or
damaged equipment, prepares maintenance work orders and sends same to
engineering department.
接收和登记客房部内设备的丢失、缺少或破坏情况,准备好请修任务并送到工程部。
·Types or
inputs to computer for all reports, memoranda and correspondence for Exec.
Housekeeper and maintains file of same.
将所有的工作报告、备忘录和信件输入电脑,并保存所有的文件。
·Takes and
transcribe dictation and minutes of meetings, drafts routine or simple
correspondence for approval of superior.
写下会议上的记录及口授。在领导的批准下做出简明的、符合情况的记录。
·Responsible
for all filing, including the personal files of individual talent of the
department, labels all the files properly and systematically.
对于部门内每位人才的个人档案作详细的记录,将所有的档案正确系统地做好标注。
·Keep files in
good order and updated.
将文件按顺序保存好并将其更新。
·Maintains a
logbook for lost and found items and recommends for disposal at appropriate
time.
保存记录好遗留物品清单并建议和提醒处理时间。
·Keep personal
records of talents, attendance sheets, change forms, annual leave, sick leave
accident report etc.
对人才的出勤、岗位变动、年假、病假的情况做出记录。
·Prepare
purchase requisition for housekeeping and follow-up progress of purchase
orders.
准备部门采购需求并跟踪采购情况。
·Works with
superior in the preparation and management of the department’s budget and is
aware of financial targets.
协助上司准备并管理分部预算,并了解财务目标
·Coordinate
relations between departments and convey accurate information.
协调各部门间的关系并且传达准确信息。
·Coordinate
internal relationship to ensure efficient operation of department.
协调部门内部关系,确保部门高效运转。
·Coordinate
with various departments to improve room occupancy rate.
与各部门间协调来提高客房入住率。