§
始终保持愉悦的态度,在客人光临时热情招呼
To be
pleasant at all times and greet the guest upon arrival
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建立并保持与客人良好的合作关系,负责处理客人投诉、需求并解答关于服务方面的询问
Establish rapport with guests maintaining
good customer relationship and handle all guest complaints, requests and
enquiries on services
§
经常亲自确认客人得到符合凯悦品牌标准的优异服务
Personally
and frequently verify that guests are receiving the best possible service in
line with Hyatt International standards
§
问候并协助客人制定水疗和健身计划并亲自带领贵宾至按摩房间
Greet
and assist guests with treatment and activity planning and escort VIP guests to
the therapy rooms
§
确保根据品牌要求为客人提供迅速的电话和信息服务
Ensure
a speedy telephone and message service at all times for guests as per brand
standards
§
确保根据最新的促销活动、政策和通告;为客人提供相应的服务
Ensure
treatment guests maintain an up to date awareness of current promotions, policy
changes and memorandums
§
熟悉所有部门和餐厅的产品知识
Be
familiar with product knowledge of all outlets and departments
§
积极寻求与客人接触的机会并保持卓越的公众关系
Pro-active
in seeking guest contact and maintaining excellent public relations
§
确保客史资料的时时更新
Ensure
that guest history records are up to date at all times
§
支持客人认知计划并维护相关的客史资料
Support
a consistent guest recognition programme and maintain a relevant guest database