·Proficiency in role at required level. 熟悉相关操作技巧
·Conversant with relevant emergency procedures. 熟悉相应急操作
·Knowledge of relevant rules and regulations. 熟悉相关法律法规
·Knowledge of company, hotel, and its environment. 熟悉公司酒店周边环境
·Knowledge of relevant safety and security procedures. 熟悉相关安全及治安程序
·Knowledge of relevant guest satisfaction standards. 对客人要求非常熟悉