【职位描述】
1.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
2.Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
积极主动的为客人服务,满足客人任何合理要求,并且培训员工能够预见客人的需求。
3.To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department.
确保在对客服务指南,标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
4.Having detailed knowledge of all departmental Standards.
熟悉部门服务标准。
5.Being able to explain the standards to the team members and managers.
可以清楚的向其他员工解释服务标准。
6.Be able to assess team member performance against standards.
能够按照服务标准评估其他员工的工作表现。
7.Ensure that training on Departmental Standards is regularly conducted in the outlets.
确保日常部门的培训能够按照服务标准进行。
8.Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
随时更新团队成员与酒店其他部门的交流,了解酒店其他部门的活动,包括特殊活动,餐厅促销等等。
9.To seek out and maximize departmental and hotel revenue opportunities.
寻找机会,增加酒店及部门的收入。
【任职要求】
1.2-4
years in a managerial position in 4/5 Star category hotel
二至四年在四/五星级酒店的相关管理经验。
2.Good English skills (written & verbal).
良好的英语口译及书写能力。
3.Familiar with Computer operation.
精通计算机程序。