DUTIES AND
RESPONSIBILITIES 工作职责
· Sell the InterContinental
Hotels Group products and services using up-selling and suggestive selling
techniques.
使用促销及其他销售技巧销售IHG集团的产品和服务。
·
Promote the Hotel’s (and
ICHG generally) products and services.
推销酒店(及IHG集团)的产品和服务。
·
Maintain a high level of
product and service knowledge about all IHG Hotels in your region.
充分了解所在地区IHG集团酒店的产品和服务知识。
·
Develop and maintain a
regular pattern of sales calls.
开发和维护电话销售的常规模式。
·
Prepare and execute
action plans which increase reservation sales and associated business.
准备并执行有关预订销售及其他相关业务的行动计划。
·
Record and process
reservations made by phone/fax/email.
记录管理来自电话、传真及邮箱的预订。
·
Accept wait list
reservations.
接收等候列表。
·
Process amendments to
reservations such as extensions, early departures, etc.
留意预订状况的变化,例如电话号码、提早离店等。
·
Manage “no show”
reservations by investigation and recording of same.
调查、记录并管理“no-show”预订。
·
Record special billing arrangements
for groups and conventions.
记录团队和会议的特殊要求。
·
Liaise with Front Office
Manager or Finance Manager for all reservations requiring credit approval.
对接前厅经理或信贷经理。
·
Maintain knowledge of
special rates/ offers/ promotions.
充分了解特殊价格、促销及套餐。
·
Monitor reservation
levels and inform Managers of current and future occupancy rates.
监督预订情况,通知预订经理当前及未来的入住率。
·
Prepare reports as
requested (eg to travel agents, business houses etc).
协助准备各项报告。
·
Works with Manager in the
preparation and management of the department’s budget.
协助监控与管理部门预算。
·
Develop and conduct rooms
based marketing activities.
开展和实施以客房为基础的市场活动。