岗位职责：1.对接合作预付渠道（如携程、美团、马蜂窝等网站）。维持良好的合作关系。2.处理酒店OTA网站后台参数指标调整，确保酒店产品上售卖完整度；3.负责新产品迅速上线、在线产品及时维护更新、活动资源争取、文案美化完善；4.负责OTA平台客服售前售后；5.解决客户提出的投诉及意见，完成岗位目标及任务。任职要求：有OTA运营经验优先；福利待遇：1、无责薪资3200-4000+提成+年终奖+早9晚 6 2、每月优秀个人奖励和优秀团队奖励，员工平均薪资6000-12000及以上 3、节日福利；生日福利； 工作地点：云南水富 邵女坪国际旅游度假区（离宜宾50km，很近！！！）

本岗位隶属于西坡旗下新开业门店 工作职责： 1、协助店长起草单店各类文件、通知及会议纪要等，做好上传下达。 2、协助店长对单店运营以及对各部门的协调和监督工作。 3、协助店长处理单店外事关系。 4、全面负责单店的日常采购和人力行政工作。 5、完成店长交办的其他临时事务。 岗位要求： 1、大专以上学历，文秘专业、酒店管理、旅游管理等相关专业优先。 2、具有较强的组织，沟通，协调能力，工作认真细致。 3、具有良好的团队合作精神，为人诚实可靠。 4、认同西坡酒店的价值观，有长期稳定的工作意愿。 5、持C1以上驾照，并有1年以上安全驾驶经验。

隶属西坡旗下各门店 岗位职责： 1、协助店长完成单店的日常经营管理工作，完成集团下达的各项经营管理指标。 2、协助店长做好店务联络工作，包括但不限于政府、社区、同行、员工等。 3、负责分管部门或岗位的工作，如行政管理、日常采购、人力资源、客房管理、管家管理等相关工作。 4、负责单店日常培训和考核监督工作，制作审核相关表单。 5、完成上级领导布置的其他各项工作。 岗位要求： 1、对民宿服务管理、收益管理、销售管理等具有丰富的经验； 2、对门店开业筹备各项工作（工程验收移交、物资采购、人员招聘、人员培训和营销推广、相关行政审批手续办理等）具有丰富经验； 3、有较强的规划、沟通、协调管理能力，良好的理性逻辑分析和系统思考能力，强烈的自我驱动能力。 4、具备优秀的学习能力、人际沟通能力、分析解决问题能力等。 5、大专及以上学历，酒店、旅游管理类相关专业优先。 6、1年以上酒店工作经验，有精品/星级酒店、高端民宿店长工作经验 行政、人力资源、财务、门店运营管理相关知识储备。

1.协助总经理日常工作，包括项目现场管理，核对账单，项目异常问题对接，传达公司与酒店的要求等; 2.负责投标报价、资格审查文件的编制和整理工作； 3.负责投标文件的编制、打印、胶装、密封等工作； 4.产品报价、订单跟踪、收货单邮寄和签收； 5.项目合同后续的制作与续签管理； 6.各项目成本利润表的核算，项目日常报销单管理； 7.领导安排的其他事物。 【岗位要求】 1.能接受出差，服务公司调配； 2.诚实可靠，细心，责任心强，积极主动，责任心强，有良好的团队意识； 3.熟练word、excel等办公软件； 4.能服从领导安排，及时完成领导交给的工作。

工作职责： ·To provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time schedule with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness. 管理和指导在岗培训，检查工作程序以便保证工作按时和保质保量的完成。经常回顾和检查已经完成的工作（预防性维护和维修）及时发现不足，以便跟进落实和完成。 ·Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的绝佳体验。 ·Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有人才都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 ·Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高酒店集团健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。

岗位职责 ·Regularly inspect the "four protection" equipment in all important parts of the hotel to ensure that the equipment is in good condition. 经常巡视酒店各重要部位“四防”器材设备，以确保设备处于良好的状态。 ·Responsible for the work assignment of the talent in the department, leading the talent in the Department to do their duty to protect the lives of hotel talent and guests. 负责本部门人才的工作分派，带领本部门人才尽职尽责，保障酒店人才和客人的生命。 ·Presided over the regular meetings of the Department, and communicated and implemented the instructions of the higher authorities. 主持本部门的例会，传达贯彻上级指令。 ·Safety and safety management of hotel's business location and key parts. 安全加强对酒店经营部位和要害部位的安全管理。 ·Attaching importance to the internal work, organizing the security work well, taking charge of perfecting the hotel security system, deploying the work plan arrangement and checking the implementation of the security department, supervising the work of the lower level, examining and approving the safety system and regulations drawn up by each department, and reporting them to the General Manager for approval before implementation. 重视内勤工作，组织好保安工作，负责健全酒店安全保卫制度，部署保安部的工作计划安排和检查落实情况，督导下级工作，审定各部拟定的安全制度、规定，报总经理批准后实施。 ·Responsible for organizing and investigating major incidents and accidents occurring in hotels, and submitting opinions to the General Manager and reporting the results of investigation and disposal. 负责组织调查酒店内发生的重大事件、事故，并向总经理提出处理意见，汇报查处结果。 ·Maintain close cooperation with local law enforcement, judicial and other security departments to assist law enforcement agencies in detecting crimes and handling fires within the hotel. 与当地执法部门、司法部门以及其他安全保卫部门保持密切的合作关系，在酒店范围内协助执法部门侦破违法犯罪案件和处理火灾。 ·Complete all matters assigned by the hotel's superior leaders and government departments. 完成酒店上级领导及政府部门交办的各项事项。 岗位要求 1.专科以上文化程度或同等学历，懂得有关安全保卫侦破消防等职务知识。 2.具有5年以上酒店安全部工作经验或部队转业干部。 3.掌握一定外语水平，精力充沛，能连续工作，头脑清醒，办事敏捷，具有语言组织能力，善表达。 4.接受过酒店保安培训，有一定的管理经验.

1.       Supervise Loss Prevention employees to practice the hotel energy conservation on own initiative. 2.       Supervise hotel outlets and kitchens employees to strengthen the utensils management, control the loss & breakage of hotel utensils to the lowest maximum. 3.       Supervise Loss Prevention employee to control the loss of hotel assets to the lowest maximum. 4.       Recommend variety of hotel facility and up-sell hotel product to the guest. 5.       Assist Director of Loss Prevention /Supervisor develops the team spirit and team work within Loss Prevention department. 6.       Check duty employee’s routine work and grooming 7.       Sets a positive example for guest relations 8.       Abide by radio communication standard. 9.       Put forward the effective suggestion being aimed at hidden danger and defects within hotel safety and fire prevention to Director of Loss Prevention. 10.    Put forward the effective suggestion to Loss Prevention Supervisor improves the quality of Loss Prevention work. 11.    Collecting the feedback of employee. Director of Loss Prevention to be responsible for the employee feedback follow up. 12.    Work closely and enthusiastically with other department to ensure team work and the smooth, efficient operation of the hotel. 13.    Liaise with the Sales and Banquet manager in advance with regard to large or specialized functions and do the function security well. 14.    Communicates critical information to Loss Prevention officers. 15.    Report all associate accidents and guest liability incidents to Director of Loss Prevention immediate. 16.    Reports any procedure violations to the Assistant Loss Prevention Manager. 17.    Recognize and report safety hazards. 18.    Observe and report any Loss Prevention breaches. 19.    Inquire the suspicious person who was going to enter hotel area, prevent any opportunity to commit a crime. 20.    Abide by PSB relevant regulation; ask hotel guest’s friend who was going to visit the guest to do the visitor registration. 1.       主动指导防损部员工执行酒店的节能计划。 2.       指导酒店厨房及相关场所员工工作，以加强用具管理，从而将酒店用具的丢失及损毁程度降至最低。 3.       监管防损部员工，并加强对酒店财产的管理使其损失降至最低。 4.       介绍酒店设备的种类并向顾客介绍酒店产品。 5.       协助防损经理及主管提高团队合作精神，共同为防损部效劳。 6.       检查值班人员日常工作及培训情况。 7.       为建立良好客户关系树立积极榜样。 8.       遵守信息沟通标准。 9.       就酒店安全及消防方面存在的潜在危险向防损经理提出有效建议。 10.   向防损主管提出有效建议以提高防损部工作的质量。 11.   收集员工的反馈意见，协助防损部经理来解决。 12.   与其它部门紧密配合、热忱工作，构建良好团队，以确保酒店工作的顺利、高效开展。 13.   提前与销售&宴会经理取得联系，以确定具体工作职能，从而确保酒店的安全。 14.   就重要问题与防损部员工进行及时沟通。 15.   遇员工意外事件和客人责任事故时应及时向防损部经理汇报。 16.   遇任何违反程序的操作须及时向防损主管汇报。 17.   能够辨认出并汇报所存在的安全隐患。 18.   遵守并能说出防损部的所有规定。 19.   仔细盘查要进入酒店的可疑人员，不给其留出任何实施犯罪的机会。 遵守PSB的相关规定，请需要拜访住客的访客进行必要的访客登记。

Developing & Executing Sales Strategies ·         Works with sales leaders from properties within region to ensure understanding of sales strategy and effective implementation of this strategy for the segment. ·         Develops, implements and sustains aggressive solicitation program focused on increasing business. ·         Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. ·         Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue ·         Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). ·         Recommends booking goals for sales team members for properties within region. Managing Sales Activities ·         Monitors all day to day activities of direct reports. ·         Participates in sales calls with members of sales team to acquire new business and/or close on business. ·         Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data ·         Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property. ·         Assists Revenue Management with completing accurate six period projections. ·         Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service ·         Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. ·         Interacts with guests to obtain feedback on product quality and service levels. ·         Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. ·         Empowers employees to provide excellent customer service. ·         Observes service behaviors of employees and provides feedback to individuals and/or managers. ·         Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. ·         Ensures that a customer recognition program is in effect throughout Sales. ·         Executes and supports the company’s customer service standards. ·         Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. ·         Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. ·         Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships ·         Develops and manages relationships with key stakeholders, both internal and external. ·         Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. ·         Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. ·         Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers. Managing and Conducting Human Resource Activities ·         Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. ·         Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ·         Utilizes all available on the job training tools for employees. MANAGEMENT COMPETENCIES Leadership ·         Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.  ·         Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action. ·         Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions. ·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution ·         Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. ·         Driving for Results - Focuses and guides others in accomplishing work objectives. ·         Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed. Building Relationships ·         Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. ·         Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. ·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability ·         Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit. ·         Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise ·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. ·         Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges. ·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. o    Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. o    Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences. o    Sales Ability:  Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. o    Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues. o    Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities. o    Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role. o    Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success. o    Sales Opportunity Analysis - Understanding and utilizing economic, financial, industry, and organizational data; accurately diagnosing customers’ business strengths, weaknesses, and key issues that can inform sales strategies and plans. ·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

Sales Manager's mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecasted occupancy, budgeted average rate and revenue. 销售经理的任务主要是在其销售区域内大力推广本酒店及集团内部的其他酒店，该职务负责对个人、团体、宴会、会议的预定，以主要客户为基础并不断挖掘潜在客户以完成及超额完成预订、住房率、平均房价及营业额。 Skills & Experience ·         Minimum of 2 years Sales management experience 至少2年的酒店销售经验 ·         A strong understanding of overall hotel business 有很强的星级酒店市场及生意拓展理念 ·         Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches 具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法 ·         Must have the ability to understand local markets that affect the business of the hotel 必须有能力了解，影响酒店业的当地市场情况 ·         Strong oral and written communication skills 较强的口头和书面沟通能力 ·         Ability to communicate at all levels 优秀的与各个阶层的沟通能力 ·         Ability to train and develop new team members 能力的培养和发展团队新成员 ·         Computer skills (word processing, spreadsheet, and presentation software) 计算机技能（文字处理，电子表格和演示软件） ·         Language skills: English and Mandarin Chinese 语言技能：英语和中文

Responsible for identifying, developing, and managing accounts within specific.segments, markets, or geographical territories on behalf of one or more hotels. 代表一家或多家酒店负责确立、发展及管理不同区域、市场及地域的客户。  Maintains or increases current account production for group, transient, and catering business.  维持及增长客户团队、散客及宴会的产量。 Manages larger accounts or special markets. 管理重要大客户或指定市场。 Provide leadership to proactive sales team. 领导销售团队。

酒店位于河南省开封市龙亭区，该岗位接受非本地出勤，接受兼职。 工资构成为提成制，具体提成比例面议。 1、了解酒店当年经营任务及当地市场情况，提出并参与制定销售计划 2、根据酒店及市场情况，及时调整、制定相应销售策略 3、有事业心、责任感

【岗位职责】 1、为商务发展部总监提供专业、有力的支持，以达到战略目标。 2、实施并发展部门和酒店的政策。 3、同商务发展总监和收益经理一同制定市场推广战略和促销活动。 4、通过发展并实施销售市场推广策略达到收益目标。 5、根据外部环境可能对销售产生的因素，制定不同的方案。 6、根据市场变化趋势，寻找竞争优势，提高市场份额。 7、分析市场机会，制定具体目标，发展并有效实施策略和计划。 8、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 9、评估、掌握市场动态和趋势。 10、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 11根据客户的需求，不时向客户更新酒店优惠政策。 12、针对特殊客户群体制定特殊的市场销售方案。 13、有效管理时间。 14、分配销售市场、划分客户类型。简而言之，把时间管理概念有效灌输给销售、宴会的同事。 15、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 16、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 17、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 18、与商务发展总监、总经理、部门经理和客户保持良好的沟通。 19、能够为客户呈现良好的酒店介绍及描述。 【岗位要求】 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听，具备善于发掘客户需求的能力。 3、具备果断、自律的性格 4、具备高度的自信心，工作的热情和主动权。 5、擅长交际 6、擅长与不同的人打交道 7、懂得运用心里学技巧 8、具备销售的相关经验 9、酒店专业或相关经验的优先

岗位职责 1、负责规划公司的市场发展策略，把握公司在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 岗位要求 1、有开封市场优先考虑 2、工作经验：2年以上酒店市场负责人工作经验 3、对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系 4、通用技能（计算机/语言等）熟练使用办公软件 5、高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力

1.负责客人满意度和餐饮服务。 2.做好服务前的岗前职责和准备工作。 3. 确保所有的设施和操作设备处于良好的工作状态。 4.抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。 5.向上级报告客人投拆、解决办法及所涉及的人员或设备。 岗位要求 1.1年以上相关工作经验 2.性格开朗，乐观 3.有耐心和恒心

岗位职责 ·1.Responsible for guest satisfaction and serving food and beverages. 负责客人满意度和餐饮服务。 · 2.Carry out pre-service duties and mis-en-place. 做好服务前的岗前职责和准备工作。 · 3. Ensure all fixtures and operating equipment is in good working condition. 确保所有的设施和操作设备处于良好的工作状态。 · 4.Takes every opportunity to be a “sales person” and promote special events, promotions and facilities. 抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。 ·  5.Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上级报告销售记录，客人投拆、解决办法及所涉及的人员或设备。 岗位要求 1.1年以上相关工作经验 2.性格开朗，乐观 3.有耐心和恒心

【岗位职责】 1、制定年度、月度经营计划、成本费用预算，定期分析经营情况，带领部门完成各项经营指标；推行饮新零售，根据市场变化制定促销方案； 2、持续创新，积极推出特色食品，定期举办美食节、美食周等促销活动； 3、实施周、天的成本控制核算，灵活调整餐饮价格，控制成本；合理制定采购计划，重点关注贵重材料的申购、验收、申领、使用； 4、与客交流，搭建关系。收集常来宾客对菜肴和服务的建议和意见，并采取相应的改进措施，妥善地解决客人的投诉； 5、制定部门员工排班及考勤表，定期对部门员工进行思想沟通及行为评估,定期进行部门年度、季度评优事项;制定员工培训计划，开展员工礼貌和职业道德教育，组织员工技能竞赛、微笑服务，提升员工的工作能力和职业素养； 6、加强日常管理、防火防盗、食品卫生、设备维护，防止事故发生； 7、主持内例会，参加酒店部门会议。完成上传下达的工作，并做好内部协调及与有关部门的沟通合作； 8、检查厨房食品及其环境的清洁卫生状况，检查贮存原料及食品的质量和数量，发现问题及时解决；检查当日预定和特别宴会的各项准备工作；负责每次接待账目结算，每月或每周与财务的账目核算。 【岗位要求】 1.熟悉餐厅的服务流程，对吧台出品有一定了解； 2.具备相关的管理经验和管理能力； 3.日常酒店英语会话能力； 3.能对餐厅服务员进行培训； 4.热爱酒店行业，有工作责任心； 5.具有良好的工作计划能力、信息沟通能力、处理顾客投诉和解决问题的能力。

岗位职责 ·1.In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known. 当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。 · 2.Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up. 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。 · 3.Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 与所有的酒店客人建立并保持积极的关系  . · 4.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施 任职资格 1.有相关工作经验者优先. 2.具有强烈的事业心和责任感,高尚的职业道德,良好的纪律修养. 3.身体健康，精力充沛. 4.良好英语听说能力.

工作职责： ·Manage ADD and Room Service operations. 负责西餐厅和送餐部运作。 ·Set departmental targets and objectives, work schedules, budgets, and policies and procedures. 设定部门目标，工作计划，预算和规章制度。 ·Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. 与所有的酒店客人建立并保持积极的关系。 ·Implement working schedule based on forecast, banquet reservation, group and VIP arrivals. 根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。 ·Record sales, complaints, solutions and equipment. 做好销售、宾客投诉、解决办法及相关人才、设备的记录。 ·Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost. 给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。 ·Assist to make menu and beverage menu’s price policy. 参与菜单、酒水单的制定及定价。 ·Recruit, manage, train and develop the Restaurant team. 招聘、管理、培训和发展餐厅团队成员。