有效管理餐厅的日常工作,确保日下工作正常进行:
1、监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
2、遵守开始营业和结束营业的程序。
3、遵守规定的结账程序。
4、有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。
5、亲自迎送80%以上的客人。
6、激励在岗员工为客人提供卓越的服务。
7、与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
8、在餐厅制定和执行餐饮产品促销活动日历。
9、特别活动的概念管理工作。
岗位要求
1. 星级酒店2年以上相关工作经历者优先
2 years experience in public relation
2. 流利的沟通表达能力
Fluent communication skills
3. 熟悉酒店餐厅工作流程
Familar with wording procedure of hotel F&B
招聘岗位:中餐侍酒师
1. 确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times. Establishes a rapport with guests maintaining good customer relationships.
2. 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
3. 对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
4. 以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
5. 向客人呈送菜单,回答客人问询并为客人提供关于酒水、食物及服务的建议。
Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
6. 根据所定的程序接受点菜并为客人服务酒水和食品。
Takes orders and serves food and beverage to guest according to the established sequence and procedures.
7. 根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
8. 熟悉并对餐厅菜单和酒单有相当的了解。
Familiars and have good knowledge of the Outlet’s Menu and Wine List.
9. 促销酒水以提高营业收入。
Up-sells beverage to increase the revenue.