岗位职责:
1、负责客房部的整体经营和运作;分配督导员工工作,制定工作计划;
Responsible for the overall operation and operation of housekeeping department; Assign and supervise employees' work and make work plans;
2、确保部门成本及各项费用,得以良好的控制;
Ensure that departmental costs and expenses are well controlled;
3、根据酒店的运营标准,随时对房间和设施设备及各项物品进行检查;
According to the hotel's operating standards, check the rooms, facilities, equipment and items at any time;
4、检查客房部的设施和管理,抽查及提升本部门整体工作质量及工作效率。
Check the facilities and management of housekeeping department, spot check and improve the overall work quality and efficiency of this department.
岗位要求:
1、有1年以上客房管理工作经验;
At least 1 year working experience in room management;
2、熟悉客房部专业知识,熟练使用电脑;
Familiar with the professional knowledge of housekeeping department, skilled in using computer;
3、掌握熟悉客房管理、服务流程和质量标准;
Familiar with room management, service process and quality standards;
4、具有组织协调能力、应变能力、文字表达能力。
Have the ability of organization and coordination, adaptability and written expression.