Primary Responsibilities主要职责
·Instills commitment to the Angsana experience in associates ensuring that the group’s vision an mission are assimilated and the objectives of the hotel are met, especially in line with the Service Profit Chain objectives.
·Ensure that every department compiles and maintains a complete and up-to-date associate orientation/induction/training manual; Prepares, communicates and implements an annual training plan for the hotel.
·Ensures that regular, scheduled training plans are subsequently implemented and followed in all departments; Conduct training and orientation programmers for associates for all levels.
·Prepares monitors and controls the hotel’s annual training budget; Ensures that a sufficient number of qualified departmental trainers are available in every department.
·Keeps a comprehensive record of all training activities and maintain efficient administration; keeps abreast with innovations and developments of training techniques and methods.
·Assists the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment and performance review procedures.
·Makes recommendation for the outsourcing of training courses, if and when required and gives suggestions for inviting external resources speakers (e.g. academic and industry professionals) as part of the associates training program.
·Coaches, counsels, disciplines and develops subordinate associates.
·Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
·Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development.
·Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
·To organize staff activities.
·Supports the implementation of the group and the hotel property’s internal talent development program.
·承诺将悦椿经验传递给员工，确保集团的目标和使命被吸收，特别是服务利润链这一目标。
·确保每个部门的编制并且维持一个完整的新员工入职培训/指导/培训手册；筹备，沟通，为酒店提供一个年度的培训计划。
·确保定期的培训计划能够按时执行并贯彻所有部门；为所有级别的员工定位一个培训方案进行培训。
·准备，监控酒店年度培训预算。确保每个部门都有足够数量的可利用的合格的部门培训者。
·对酒店培训活动做全面记录，维持有效性以及跟上创新和发展的培训技术和方法。
·协助人力资源部为有效的员工沟通，招聘和绩效评估程序做执行的准备。
·推荐一些外部培训课程，如果需要的话给出一些建议邀请外部演说人员（如学术专家和业内专业人士）为员工做培训。
·指导，建议，训导，发展员工。
·监督每个部门培训业务计划的进展，确保实现培训目标。
·建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。
·与部门领导一起设计、制定和执行能够符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。
·组织员工活动。
·支持执行团队和酒店内部人才发展项目。
Knowledge and Experience知识和经验
·More than 3 years experience in the same field
·Good mandarin and English language skills
·Ability to express effective, clear and concise written and verbal communication
·Easily approachable with an outgoing and pleasant personality
·Computer literate
·Good communication skills
·Ability to cope with pressure
·Excellent organised and systematic
·Able to lead, motivate, develop and train the team
·3年以上同岗位工作经验
·良好的中英文语言技能
·具备有效的，清晰的，简明的书写和口头沟通表达能力
·具备良好的电脑能力
·良好的沟通能力
·平易近人，外向，性格开朗
·抗压力强
·出色的分析组织能力
·有能力领导，激励，培训酒店团队成员
