·
Directs, supervises and
coordinates the activities in reservation department
·
指导、监督和协调预定部的活动
·
Develops and implement
procedures for proper handling in and out going telephone calls, facsimile
transmission, rental equipment, lease telephone lines and other
telecommunication services
·
开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
·
Investigates complaints regarding
the Telecommunication services and the Operators and technicians, takes
appropriate actions.
·
调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
·
Develops working plans to carry
out goals, compares actual achievements against goal periodically, take
necessary corrective actions
·
制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施
·
Establishes and maintains
effective employee relations
·
与员工建立并保持良好的工作关系
·
Organizes and conducts regular
meeting for all Telecommunication staff to facilitate communication and a
smooth operation
·
组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行
·
Manages and monitors the
operation of all equipment’s, software, hardware and endure all units are
working and installed properly
·
对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好
·
Ensures all telecommunication
equipment’s are covered by the correct maintenance contract and the preventive
maintenance is performed
·
确保所有电信设备的维护均得到有效外包,并对其实施预防性维护
·
Maintains up to date list of
all telecommunication equipment
·
更新列有所有电信设备的清单
·
Monitors the performance of
PABX/Voice Mail/Call Accounting software and maintain logbook of equipment
performance report
·
监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并將设备运转报告的登記在日志上
·
Investigates and reports
software problem to Vendors, coordinates interface problem solving with the
hotel System Manager
·
就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决
·
Maintains suitable record to
process telephone calls in the billing system, and to maintain record of the
room status up to the Brand minimum standards
·
保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录
·
Maintains user documentation,
PABX system reports, telephone list, and numbering plan leases agreement on
rental lines, maintenance contract and local licenses
·
保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
·
Performs PABX data-base
programming and regular service change to control class of service on all
telephone sets in the hotel.
·
进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级
·
Prepares and controls
departmental budgeted
·
准备并控制部门预算
·
To attend Telecommunication
seminar, product knowledge, presentation, organized by the external bodies
·
参加由外单位组织的电信研讨会、产品知识讲座和演示。
·
Performs related duties and
special projects as assigned
·
完成被分派的相关工作任务和特殊项目
·
Conducts shift briefings to
ensure hotel activities and operational requirements are known
·
进行交接班说明工作,确定了解酒店活动和运营要求
·
Prepares efficient work
schedule for Telephone staff, arranging holidays, vacation, taking occupancy
and forecasts and any large group movements into consideration
·
在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日
·
Works with Superior and Human
Resources on manpower planning and management needs
·
与上级领导和人力资源部一起进行人力规划和管理需求。
·
Works with Superior and
Director of Finance in the preparation and management of the Department’s
budget.
·
与上级领导和财务总监一起编制和管理部门预算。