PRINCIPAL RESPONSIBILITIES 主要职责
1. Supervises the overall activities of Front Office, Housekeeping, Laundry, and Health Club & Spa operations.
监管前厅部、客房部、洗衣房及健身/水疗中心的总体运营。
2. Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition.
监督部门人员,以确保能够为客人提供能够得到快捷、热情的服务,以及识别客人。
3. Ensures staff, particularly guest contact personnel, are familiar with known repeat guests and other VIPs and provide special attention and recognition.
确保员工,尤其是一线员工要熟悉常住客人和其它VIP,并为他们提供特殊关照以及识别。
4. Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments notably.
协调房务部所有部门的沟通,以及直接与相关部门沟通。
5. Consults with Department Heads and General Manager on an ongoing basis to improve business conduct.
与部门总监以及总经理协商以增加生意额。
6. Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained.
承担维护物品完好的责任,以确保设施设备干净和处于良好的使用状态。
7. Schedules and regularly conducts routine inspections of areas under control.
定期对所管理区域进行检查。