1.清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。
To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan.
2.代表酒店参与国内外各项销售活动。
Represents the hotel and participate in domestic and international sales activities
3.同时与现存客户和潜在客户保持经常联系。
Constant customer contact directed towards existing customers and potential customers.
4.提升公司的住房量，拓宽客户范围。
Creative Contribution to product and sales development.
5.安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。
To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management.
6.以最有效的方式划分销售区域。
To plan sales coverage of area/territory assigned in the most effective manner.
7.快捷高效地处理业务。
Identifies and handles sales leads effectively and efficiently
8.履行客户关系管理的职责，通过完成计划周详的客户拜访实现销售目标。
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview.
9.积极宣传酒店产品。
Conduct active distribution of product information and create awareness in the market and business segment or responsibility.
10.在拜访客户时，经常使用Cross Selling” 和 Upsell等销售技巧。
To always practices “Cross Selling” and Up sell in accordance with corporate and department guidelines during sales calls.
11.保证已与客人确认的客房，宴会及餐饮服务在客人未到或在酒店入住时完成。
To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during
guests stay in the hotel.
12.提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。
To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary
13.以专业的方式与客人互动，关注他们的需求及反馈。
Interact and attend to guest request, concerns and feedback in a professional manner.
14.按政策在规定时间内迅速回复客人要求。
To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure.
15.保持与潜在客户的联系沟通以期将来使其成为酒店真正的客户。
Entertain to build rapport with potential customers and to obtain future leads for the Hotel
16.与所有客户保持良好关系。
Maintain good relationship with all clients.
17.向客人提供最精确最更新的信息。
Provide guests with the most accurate and up to date information at all times.
18.与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。
Maintain good inter communication and good working relations with all departments and all external contacts.
19.根据各自管辖区域撰写市场及竞争者情况报告。
Monitors and reports on market and competition within own market segment
20.确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。
To upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts)
21.对指定客户的数据信息做到每日更新。
To develop and maintain a proper database for assigned accounts on a daily basis.
22.向销售总监提交每周和每月报告。
To prepare and submit weekly and monthly reports required to be submitted to the Director of Sales
23.向销售总监就针对细分市场的促销活动提出建议。
Recommends to the Director of Sales on promotions and campaign to reach specific markets
24.与销售总监一起参加每月“Account Productivity”回顾。
To participate in “Account Productivity” monthly review with Director of Sales.
25. 参加销售例会，就客户动向及市场走势市场与销售总监进行沟通，及时更新。
Participate in daily, weekly and monthly sales meeting to update Director of Sales on the activities of each accounts and market trends
26.遵守酒店及总部的政策和程序。
Abides by both the hotel and Head Office policies and procedures
27.对个人表现进行时时分析，评估和改进。
Analyses, evaluates and improves personal performance on a continual basis.
28.完成其他交予的工作。
Carries out other tasks as directed by supervisor
