JOB RESPONSIBILIES【岗位职责】
1.Bell person must attend daily briefings conducted by the Bell Captain/Chief Concierge at the beginning of each shift.
行李员每日上岗前要参加由礼宾部经理和主管主持的简报会。
2.Greet all arriving and departing guests with a smile and eye-contact.
用微笑和目光接触问候所有抵店和离店的客人。
3.Deliver and collect baggage for arriving and departing guests and groups.
为抵店和离店的客人/团体收送行李。
4.Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest.
为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。
5.Deliver messages and handles requests and questions from guests.
发送留言并处理客人的要求及问题。
6.Check closets and drawers to see if guest have forgotten items when collecting luggage.
在收取行李时检查壁橱和抽屉及其他区域确认客人没有遗留物品。
7.Deliver mail, faxes, messages, packages, flowers etc promptly to guest rooms.
迅速地把邮件、传真、留言、包裹、鲜花等送到客房。
8.Log all deliveries to guest rooms.
登记所有递交给客人的物品。
9.Deliver any in-house items or papers to various departments in the hotel.
为饭店各个部门传递用品和文件。
10.Deliver newspapers to guest rooms.
送报纸到客房。
11.Run errands for guests when requested.
当需要时完成客人的吩咐。
12.Page guests in public area with the aid of a paging board when requested.
当需要时在公共区域用告示板寻找客人。
13.Give careful attention and assistance to disabled guests.
给予残疾客人以特别的关注与帮助。
14.Be neatly groomed at all times.
随时保持整洁的外表。
15.Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly.
接受客人要寄存的行李，交给客人行李寄存卡，并相应地在记录本上登记。
16.Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly.
熟悉饭店所有设施、营业时间，能够正确回答客人的提问。
17.Answer the telephone promptly and courteously.
迅速地、彬彬有礼地回答客人的电话。
18.Maintain operating equipment in good working order.
维持营业设备良好的工作状态。
19.Keep working areas neat and tidy at all times.
随时保持工作区域的干净与整洁。
20.Identify VIPs, Platinum member, regular and long staying guests and build rapport to offer personalized service and assistance.
识别贵宾、万豪礼赏客人、常规客人和长住客人并提供个性化的服务。
21.Cultivate good working relationships with inter-related departments.
与有内在联系的部门建立良好关系。
22.Undertake assignments as delegated by your superiors.
完成你上级委派的任务。
23.Deliver high quality service to guests.
向客人提供优质服务。
24.Ensure guest needs and reasonable requests are met.
确保客人需求和合理要求被满足。
25.Seek opportunities to continually improve guest service.
通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。
26.Promote the hotel and products and services.
促销酒店的产品与服务。
27.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
28.Assist in keeping the lobby area clean at all times.
协助保持大堂区域任何时间的高度整洁。
29.Raise and lower the flags daily on time.
负责每日国旗、店旗的按时升降。
30.Abide by the Hotel’s Policies and Procedures, Business Conduct and the hotel’s Associate Handbook.
遵守饭店的工作政策及程序，遵守酒店的商业行为规范以及员工手册中的条款。
31.Assist traffic and parking of vehicles at the main entrance if necessary.
协助维持酒店主要入口 处交通、停车秩序。
32.Assist in keeping all public area in a clean and professional presentation assuring ashtrays and other work areas are clean.
协助维持公共区域的清洁和专业化外观，确保烟灰缸及其他工作区域的清洁。
33.Attend all training sessions that are requested by the hotel’s management.
参加酒店安排的培训课程。
34.Never solicit tips from Guests.
决不允许向客人索要小费。
35.Carry out other tasks as directed by your supervisors.
完成你上级交待的其它任务。
36.Should be familiar with all FO Section Job, ensure to spend time assistance others section completed work efficient.
熟悉并了解前厅部每一个分部门的工作，能够在各部门需要帮助时提供协助并能够高效的完成 工作任务
JOB SPECIFICATION【岗位要求】
1.At least 2 years working experience in five-star hotel.
拥有2年以上五星级酒店相关工作经验；
2.Good command of English.
良好的英语运用能力；
3.Good health and quick thinking.
身体健康，思维敏捷。
