·
Ensures forwarding and receiving of all information
pertaining to the department in order to maintain set standards and achieve
guest satisfaction
·
确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。
·
Receives, records, and distributes various reports
·
接收 、记录并分发各种报告
·
Receives, records, and transmits guest requests accurately
·
准确接听 、记录并传达客人的请求
·
Responsible for entering accurate room status into computer
daily and investigate discrepancies
·
负责每天将客房情况准确的输入电脑并调查各种异常情况
·
Maintains and update administrative data
·
保持和更新管理数据
·
Maintains working area and equipment in a proper state of
cleanliness and repair
·
确保工作区域和设备得到良好的清洁和修缮
·
Report guest complaints to Executive Housekeeper or delegate
immediately
·
及时向行政管家或其代理人汇报客人的投诉情况
·
Complies with hotel’s health, safety and hygiene policies and
adheres to conduct personnel grooming and hygiene standards
·
遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准
·
Attends meetings and training sessions as required
·
按要求参加会议和培训活动
·
Is multi-skilled as a Room Attendant as well as other areas
of Housekeeping
·
成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才
·
Adheres to Housekeeping standards and procedures and enforces
same
·
遵守并执行客房部的各项标准和工作程序
·
Manage all keys and tools of communication of housekeeping.
·
管理客房部所有钥匙和通讯工具。
·
Responsible for keeping, recording and delivering the things
which are left in hotel.
·
负责客人遗留物品的保管、登记和发放。
·
Keep good relationship with other departments especially
front office and engineering.
·
与客房部员工以及其它关联部门,特别是前厅部和工程部保持良好的关系。
·
Responsible for managing the stores of floors.
·
负责管理楼层仓库
·
Refill the things for guests timely to ensure the sufficient
of inventory.
·
及时订购补充客用品,保存充足的用品存货。
·
Report to executive housekeeper about the unusual consume of
things for guests.
·
对客用品消耗异常情况要及时向行政管家汇报。
·
Complete the check of inventory on time.
·
按时完成库存盘点工作
·
Know knowledge about the hotel very well and good at sales.
·
熟知酒店各项产品,做好宣传和销售。
·
Support cleaning rooms when the high occupancy,
必要时协助楼层完成高客情房间清洁工作。