1 The Sales Manager performs
his/her duties within the framework defined by the chain and hotel norms and by
internal regulations as specified by the Director of F&B.
在酒店关系网和酒店级别范围内及由餐饮总监制定的内部规定范围内，完成自己的任务
2 Control customer database
mailing list and ensure it updated constantly.
控制客户的信息库和通讯名录并保证不断更新。
3 Maintain existing business
and develop new accounts.
保持现有客户并发展新的客户。
4 Maintain good business
relationship with all producers.
同客户保持良好的商业关系。
5 Complete weekly entertainment
and weekly activities plan.
完成每周的款待和活动计划。
6 Conduct sales campaign by
direct sales call / visits/mailing for group and FIT business, meeting and
banquets from all sources for bookings and leads.
对团队和商务散客通过电话销售、访问、邮寄开展销售活动。
7 Make sure all
booking orders are correctly instructed between sales and banquet operation.
确认所有的预定单被准确无误地进行沟通并生效。
8 Ensure all incoming
correspondence and telephone enquiries are handled with efficiency and great
care to build up a pleasant working relationship.
保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。
9 Keep clients advised of
latest information regarding hotel’s development.
记录客户对于酒店发展的建议和最新的信息。
10 Familiar with the operation
and application of the hotel's computer / data processing system. Ensure the
implementation and utilization of in-house software especially the “sales and
catering”, use it efficiently and maintain its application.
熟悉酒店电脑及数据系统的运作和应用程序。确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。
11 Keep well informed and well
coordination about the operations especially in F&B department .
关注及配合好整个酒店尤其是餐饮部门对客服务。
12 Provide
after-sales service and in particular to ensure all guests complaints brought
to management’s attention and communicate with the respective departments if
necessary for proper handling. Ensure that all complaints are reviewed,
investigated and follow-up action is initiated
提供销售后服务，特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查，并开始实施补救行动。
13 Closely observe matters
pertaining to competition (situation, prices, services etc.) offered on a
regular basis - daily and give the updated feedback to DOS.
密切关注涉及竞争的事宜（形式、常规价格、服务等）需每日更新收集最新的准确信息并反馈给销售总监。
14 Promotes the hotel as often
as possible through entertaining，conducting, site inspections,
presentations etc. of the hotel.
通过经常宴请、定点参观酒店、介绍酒店等活动推销酒店。
15 At all times, promote a
positive image of the hotel in all forms of contact.
在随时随地对客发生的联系中提高酒店的正面形象。
16 Develop & foster close
and positive rapport with the public, guests, clients and members of the trade.
鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密关系。
17 Organize and
submit weekly sales plan and report to the DOFB
组织并提交每周销售计划和报告给餐饮总监。
18 Ensure that all
commercial reporting for department head is handled with efficiency and
accuracy, meet all dealings without excuse
确保所有提交给上司的商业报告都按要求快速准确完成。
